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MWH 038 : Strategies For Shipping, Tracking and Customer Service With Dominique Perri (Baby Dino)

 

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by Tracy Harris in Blog, Podcasts
June 20, 2016 0 comments
Shipping


Shipping, Tracking and Customer Service

Hello lovely biz mums! I’ve noticed many of you are searching for answers when it comes to your shipping strategy. It’s a tough one these days especially with so many overseas retailers selling cheap cheap items AND offering FREE shipping.

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It’s most definitely an element of your business that you need to be on top of to attract customers, manage margins AND make a profit. Well, I heard you asking and you know what they say, ‘ask and you shall receive’! This week, I had the absolute pleasure of chatting with the lady in the know on all things online retail and shipping, Dominique Perri – the owner and founder of Baby Dino.

Shipping

Baby Dino has established itself as the ultimate online shopping destination for children’s fashion 0-5 years. Born in Sydney in 2012 by husband and wife due Magnus & Dominique Perry, Baby Dino was created to make it easy and exciting for fashion-forward parents to style their kids in edgy threads.

The duo has a staggering amount of experience behind them with Dominique bringing a wealth of knowledge in regards to marketing, fashion buying and customer service while Magnus is a finance and IT expert. Quite the power couple I’d day!

When Dominique isn’t busy running Baby Dino, she’s madly chasing her OTHER babies around, sons Luca (4) & Oliver (4 months).

THIS WEEKS PODCAST

In the podcast, we delve deep into shipping and the dramas that can be associated with it. We talk margins, overseas shipping and overall strategies.

WHAT YOU WILL LEARN

1. How to manage customer shipping complaints

2. How to create a robust shipping strategy

Shipping

TIME TO DIVE IN, HERE’S A LOWDOWN ON WHAT WE CHATTED ABOUT:

· Dominique’s unique business journey

· Her mammoth social media following (60K!)

· Shipping communication and strategies

· Customer Service

· Advice for online biz mummas

EXCLUSIVE DEALS

Did someone say sale?! YAAAAS! Dominique is offering us ALL 40% OFF STOREWIDE! Just use the code MWHBABYDINO (Only on full price items​)

CONNECT WITH DOMINIQUE

RESOURCES

Magento: A fab website where you can create unique bitly links, unique promo codes and MORE. https://magento.com/

ACCC: The Australian Competition and Consumer Commission – make sure you know the law! Are your policies and business ethics in line? https://www.accc.gov.au/

 

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